Removing Your Data from MBX-ID

At MBX-ID, we respect your privacy and understand that you may want to remove your data from our systems. Below, we outline the process for requesting the deletion of your customer data:

Step 1: Send an Email Compose an email requesting the removal of your data to Please ensure that the email is sent from the email address associated with your MBX-ID account for verification purposes.

Step 2: Provide Necessary Information In your email, include your full name and any relevant account information to help us locate your data efficiently. This may include your username, registered email address, or any other details associated with your account.

Step 3: Verification For security purposes, we may need to verify your identity before proceeding with the deletion request. This may involve additional steps such as confirming certain account details or providing additional information.

Step 4: Data Removal Process Once your identity is verified, we will initiate the process of removing your data from our systems. This process may take a reasonable amount of time to ensure thoroughness and accuracy.

Types of Data Removed When you request the deletion of your account, the following types of data associated with your MBX-ID account will be removed:

  1. Personal Information: This includes your name, email address, phone number, and any other personally identifiable information provided during account creation or usage.
  2. Biometric Data: Any biometric data collected or stored as part of your MBX-ID account will be permanently deleted from our systems.

Retention Period After your data deletion request is processed, your personal and biometric data will be permanently removed from our systems. However, please note that we may retain certain non-personal, anonymized data for analytical or regulatory compliance purposes.

Need Further Assistance? If you have any questions or concerns regarding the removal of your data from MBX-ID, please don’t hesitate to reach out to us at We are here to assist you throughout the process and ensure that your privacy preferences are respected.